Privacy Policy
We are staunchly committed to protecting and meticulously safeguarding the privacy, confidentiality, and security of personal information relating to our website visitors and service users. This commitment extends across all our operations, systems, and processes.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing and duration of visits, click patterns, device identifiers, and interaction metrics. This information is collected through server logs, cookies, and analytics tools and may include referral sources, exit pages, and feature utilization patterns. The source of this data is our analytics software and server monitoring systems. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing trending content, and optimizing service delivery, which enables us to refine our offerings, personalize user experiences, and maintain optimal site functionality. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes name, email address, telephone number, billing address, account preferences, communication settings, and subscription status. This information is collected through registration forms, account updates, and direct user input and may include payment information, account security settings, and notification preferences. The source of this data is direct user submission during account creation and management. We process this information for account administration, service delivery, billing management, and communication purposes, which enables us to provide personalized services, process transactions, and maintain account security. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes username, profile picture, bio information, social media handles, interests, and preferences. This information is collected through profile creation forms, preference settings, and user-submitted content and may include professional information, dietary preferences, and accommodation requirements. The source of this data is user-provided information and profile customization. We process this information for personalization, service optimization, user interaction, and content delivery purposes, which enables us to enhance user experience, facilitate user connections, and provide relevant content. The legal basis for this processing is our legitimate interests in operating and improving our services effectively.
Your Rights:
Right to Access: You have the right to request and receive a comprehensive copy of your personal data that we hold. This includes the ability to obtain confirmation about specific data processing, receive detailed information about data categories, and understand how your data is being used. To exercise this right, you can submit a formal request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to confirm your identity.
Right to Rectification: You have the right to request corrections or updates to any inaccurate or incomplete personal data we maintain about you. This includes the ability to update contact information, correct factual errors, and supplement incomplete records. To exercise this right, you can access your account settings or submit a formal correction request through our support channels. We will process valid requests within 15 days and may require account verification, supporting documentation, and specific detail about the information to be corrected.
Right to Erasure: You have the right to request the deletion of your personal data under specific circumstances prescribed by law. This includes the ability to remove account information, delete usage history, and withdraw previous consent for data processing. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer. We will respond within 30 days and may require password confirmation, written authorization, and specific identification of data to be erased.
Right to Restrict Processing: You have the right to limit how we use your personal data while maintaining its storage. This includes the ability to pause data processing, temporarily disable certain features, and limit data usage to specific purposes. To exercise this right, you can submit a processing restriction request through our privacy settings or contact our support team. We will respond within 15 days and may require account ownership verification, specific processing activities to restrict, and confirmation of restriction period.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit this data to another service provider. This includes the ability to export account data, transfer profile information, and receive data backups. To exercise this right, you can use our data export tool or submit a portability request through our privacy portal. We will respond within 30 days and may require two-factor authentication, account verification, and specific format preferences for data delivery.Data Processing and Security Measures
We process Service Data which includes account details, service preferences, usage patterns, and customization settings. This processing involves automated collection and analysis, enabling us to provide personalized hospitality services and improve guest experiences. For example, in the context of hospitality management, this includes room preferences, dining selections, and special requests. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to fulfill our service obligations and enhance guest satisfaction.
We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging and analysis, enabling us to ensure optimal website performance and security. In the hospitality context, this includes booking system interactions and property management system access. The legal basis for this processing is legitimate interests, specifically to maintain system security and improve service delivery.
We process Communication Data which includes correspondence records, customer service interactions, and feedback submissions. This processing involves storage and analysis of communication content, enabling us to provide effective customer support and service improvement. For example, this includes guest inquiries, special requests, and satisfaction surveys. The legal basis for this processing is legitimate interests and consent, specifically to maintain quality service standards and guest relations.
We process Transaction Data which includes payment information, booking details, and purchase history. This processing involves secure payment processing and record-keeping, enabling us to manage reservations and financial transactions. This includes room charges, dining expenses, and additional service purchases. The legal basis for this processing is contractual necessity and legal obligations, specifically to fulfill booking commitments and comply with financial regulations.
We process Preference Data which includes marketing preferences, notification settings, and personalization choices. This processing involves preference management and profile updating, enabling us to respect communication choices and deliver personalized experiences. This includes newsletter subscriptions, promotional preferences, and communication frequency choices. The legal basis for this processing is consent and legitimate interests, specifically to provide relevant information and respect guest choices.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and approved certification mechanisms. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001 standards, GDPR requirements, and industry-specific certifications, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years after account closure to comply with legal requirements and handle potential disputes
Usage Data: 2 years to analyze service patterns and improve offerings
Transaction Records: 7 years to comply with tax and financial regulations
Communication History: 3 years to maintain service continuity and handle ongoing inquiries
Technical Logs: 1 year for security monitoring and system optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for theram-inn.com
Essential cookies serve fundamental functions for basic website operations. These cookies process authentication tokens, security parameters, and session data to enable core functionality. In our hospitality context, these cookies maintain your booking session, secure payment processing, and ensure seamless navigation through reservation steps.
Essential cookies are fundamental to website functionality. These cookies manage user authentication, maintain security protocols, and ensure technical stability. We use them specifically for:
– User authentication
– Security measures
– Basic site operations
– Session management
– Technical stability
Functional cookies enhance your experience by storing your preferences and customization choices. They process language selections, regional settings, and interface preferences to provide a tailored experience. For example, these cookies remember your room preferences, dietary requirements, and preferred check-in times.
Analytics cookies help us understand how visitors interact with our site. They collect information about:
– Page interactions
– Navigation patterns
– Feature usage
– Session duration
– User preferences
Performance cookies assess and improve website operation by:
– Monitoring site speed
– Identifying technical issues
– Optimizing content delivery
– Analyzing user experience
– Tracking system performance
Cookie Management
You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings
GDPR Compliance
For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency
CCPA Compliance
California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information
COPPA Compliance
Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights
Updates and Changes
Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring
Contact Information
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for theram-inn.com and covers all associated services within the hospitality industry.