Privacy Policy for The Ram Inn (theram-inn.com)
1. Introduction
At The Ram Inn, accessible via theram-inn.com, we are committed to safeguarding the privacy and personal data of all visitors, customers, and users of our website, services, and offerings. We recognize the importance of data privacy and are committed to implementing measures that ensure the confidentiality, security, and lawful processing of your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all data collected and processed through theram-inn.com and any related services. The Ram Inn acts as the data controller for the purposes of the GDPR and is responsible for the collection, use, disclosure, and protection of your personal information.
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data in accordance with the GDPR. If you are a resident of California, United States, we comply with your rights under the CCPA.
3. Categories of Data Processed
Depending on your interaction with our website and services, we may collect and process the following categories of data:
a) Usage Data:
We collect information regarding how you use theram-inn.com. This may include your IP address, browser type and version, pages visited, time and date of visit, session duration, and referring websites.
b) Account Data:
You may provide us with personal identifiers such as your full name, mailing address, email address, and phone number when booking services, making inquiries, or creating an account.
c) Profile Data:
To enhance your user experience, we collect data about your preferences, past purchases or bookings, behavior on our website, and feedback you voluntarily provide.
d) Communication Data:
We maintain a record of communications you initiate with us via email or contact forms, including support inquiries, complaints, and general correspondence.
e) Technical Data:
As part of providing a seamless experience, we collect device-related data, such as your device model, operating system, browser configuration, and language preferences.
f) Transaction Data:
When you make purchases or bookings through our platform, we collect data related to transactions including billing addresses, payment method detail (processed via secure third-party providers), and delivery information.
g) Preference Data:
This includes information related to your marketing preferences, consent to receive promotional materials, and stated interests related to our products or services.
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
– Consent: Where you have given clear permission for us to process your personal data for specific purposes, such as subscribing to our newsletter or accepting cookies beyond those necessary for core functionality.
– Contractual Necessity: Where processing is necessary to perform a contract with you, such as handling bookings, providing customer service, or delivering requested information.
– Legitimate Interests: We may process data to pursue our legitimate business interests, such as improving website functionality, securing our systems, and enhancing customer satisfaction, where such interests are not overridden by your rights and freedoms.
– Legal Obligation: To comply with mandatory legal requirements, such as responding to legal requests or maintaining financial records.
5. Your Rights
Under the GDPR and CCPA, you have the following rights regarding your personal information:
– Right of Access: To request access to your personal data and obtain details about how it is used.
– Right to Rectification: To request correction of inaccurate personal data.
– Right to Erasure: To request deletion of your data where lawful and applicable.
– Right to Restriction of Processing: To request that we limit processing under certain circumstances.
– Right to Data Portability: To obtain and reuse your data for your own purposes across different services.
– Right to Object: To object to processing where it is based on our legitimate interest or direct marketing.
– Non-Discrimination: Under CCPA, California residents have the right not to receive discriminatory treatment for exercising their legal privacy rights.
To exercise any of these rights, please contact us using the contact information provided below.
6. Security Measures
We implement industry-standard and legally required security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. Our precautions include:
– Encryption of data at rest and in transit
– Strict access controls and password protocols
– Regular backups and disaster recovery plans
– Staff training on data protection and confidentiality obligations
– Secure hosting environments managed by trusted partners
7. International Transfers
Personal data collected may be transferred to, and processed in, countries outside of your jurisdiction. Where data is transferred internationally, particularly outside the EEA or UK, we ensure such transfers are subject to appropriate safeguards, including standard contractual clauses approved by the European Commission or reliance on adequacy decisions and appropriate industry frameworks, to ensure the protection of your data.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. Specific retention periods include:
– Usage and Technical Data: up to 2 years for analytics and security
– Account and Profile Data: retained for the life of the user relationship plus 3 years
– Transaction Data: maintained for at least 7 years in accordance with financial and tax regulations
– Communication Records: retained for up to 3 years post-interaction or as required by law
– Preference Data: stored until you withdraw consent or update your preferences
9. Cookie Policy
theram-inn.com uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies used include:
– Essential Cookies: Required for website function and cannot be disabled.
– Functional Cookies: Help remember your preferences and customized settings.
– Performance & Analytics Cookies: Collect anonymized data on website usage to improve performance, such as Google Analytics.
– Marketing Cookies: Track browsing behavior to provide relevant advertisements, subject to opt-in consent.
10. Cookie Management and Compliance
In accordance with GDPR and CCPA, we enable users to manage cookie preferences through a cookie consent banner available on our website. You may also configure your browser settings to block or delete cookies at any time. However, disabling certain cookies may impact site functionality.
For California residents, we honor Do Not Track (DNT) signals and enable you to submit requests to opt out of the “sale” of personal data as defined by the CCPA.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or process personal data from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided us with data should contact us promptly.
12. Policy Updates & Notifications
We reserve the right to update or modify this Privacy Policy at any time in order to reflect changes to our data practices, legal requirements, or functionality of theram-inn.com. Any substantive updates will be communicated via website notifications or by email, where appropriate, so you remain informed about how your data is handled.
13. Contact
If you have any questions, requests, or concerns regarding this Privacy Policy or our data processing practices, you may contact us at:
Email: [email protected]
We are committed to respecting your privacy rights and maintaining transparent, responsible data practices. If you believe your data has been handled in a manner inconsistent with this policy, you have the right to lodge a complaint with your local data protection authority.
This Privacy Policy reflects our ongoing commitment to compliance with the GDPR, CCPA, and all applicable data protection laws. For further inquiries or to exercise your privacy rights, do not hesitate to reach out to us at [email protected].