Privacy Policy for theram-inn.com
1. Introduction
At The Ram Inn (“we”, “us”, or “our”), accessible via https://theram-inn.com, we are committed to maintaining the privacy and data security of our website visitors, customers, and stakeholders. We prioritize safeguarding your personal data and uphold the highest standards of data protection in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through your interactions with theram-inn.com, whether through browsing, purchasing, contacting us, or using our services. For the purposes of the GDPR and other relevant data protection laws, The Ram Inn is the Data Controller responsible for how personal data is processed and protected. If you have any questions or concerns, you may contact us at [email protected].
3. Categories of Data We Process
We may collect and process the following categories of data:
a) Usage Data
Information about how you use our website, including browser details, pages viewed, time spent on pages, clickstream data, IP address, time zone settings, traffic data, and other diagnostic data related to sessions and usage patterns.
b) Account Data
Personal details provided when creating an account or making a reservation/purchase, such as your full name, postal address, email address, telephone number, and account credentials.
c) Profile Data
Details that help us better understand your preferences and activity on our site, including booking history, reviews, preferences for room settings, and other behavioral insights.
d) Communication Data
Correspondence records including customer support inquiries, email communications, phone calls, and other contact history you have with The Ram Inn.
e) Technical Data
Information about the devices you use to access our website, such as device type, operating system, hardware version, browser type and settings, and system configurations.
f) Transaction Data
Details related to bookings or purchases, including payment information (processed by secure third-party payment providers), billing information, transaction time stamps, and delivery details where applicable.
g) Preference Data
Marketing and communication preferences, opt-in/opt-out status for newsletters, and stated interests regarding our products and services.
4. Legal Basis for Processing Personal Data
We rely on the following legal bases to process your personal data:
– Performance of Contract: To fulfill a booking or purchase you make through theram-inn.com.
– Consent: Where you have explicitly agreed to the processing of your data, such as subscribing to our newsletter or accepting cookies.
– Legitimate Interests: To operate our business effectively, improve user experience, and ensure website security without overriding your fundamental rights and freedoms.
– Legal Obligations: To comply with applicable laws, court orders, or lawful requests from public authorities.
5. Your Rights
You have the following rights under applicable data protection regulations:
– Right of Access: Obtain confirmation about whether we process your data and, if so, access a copy.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Ask us to delete your personal data where there is no lawful basis to retain it.
– Right to Restrict Processing: Request a temporary halt to processing in certain circumstances.
– Right to Data Portability: Receive your data in a commonly used, machine-readable format and transfer it to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– Rights under CCPA: Californian consumers have the right to know, delete, and opt out of the sale of personal data.
To exercise any of the rights above, please contact us at [email protected].
6. Security Measures
We implement industry-standard security protocols to protect your personal data, such as:
– Encryption of data in transit (TLS/SSL protocols)
– Role-based access controls to minimize exposure
– Regular backups and system integrity checks
– Ongoing privacy and security training for staff
– Monitoring for suspicious or unauthorized activity
7. International Transfers
We may transfer your personal data to third-party service providers located outside your jurisdiction, including jurisdictions not deemed to provide an equivalent level of data protection. In such cases, we ensure safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to maintain adequate data protection standards.
8. Data Retention
We retain personal data only for as long as required for the purposes set out in this Privacy Policy or to comply with legal, regulatory, tax, accounting, or reporting requirements.
– Usage Data: up to 14 months
– Account and Profile Data: retained for active users or up to 5 years from last interaction
– Communication Data: retained for up to 3 years
– Transaction Data: retained for up to 7 years for legal and financial compliance
– Technical Data: stored in anonymous or aggregated form where possible
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on theram-inn.com. Cookies serve various purposes:
a) Essential Cookies
Necessary for site functionality, such as secure log-in and payment processing. These cannot be disabled.
b) Functional Cookies
Remember your preferences and customize your experience.
c) Analytics Cookies
Allow us to understand how our website is used and identify areas of improvement. Data is aggregated and anonymized where possible.
d) Performance Cookies
Track website performance and loading speeds to enhance user experience.
10. Cookie Management and Compliance with GDPR and CCPA
Upon visiting theram-inn.com, you will be presented with a cookie banner allowing you to accept or manage your cookie preferences. You may update those settings at any time through your browser or revisit the cookie settings modal.
Under GDPR and CCPA, you are entitled to:
– Be informed of what data is collected via cookies
– Refuse non-essential cookies
– Withdraw consent at any time
– Opt out of the sale of personal data (for California residents)
11. Protection of Children’s Data
Our services and website are not directed at or intended for children under the age of 13. We do not knowingly collect personal data from children. If we are informed that we have inadvertently collected data from a child, we will take immediate steps to delete such data from our systems.
12. Changes to This Policy
We reserve the right to modify or update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We encourage users to review this policy periodically. Where required by law, we will notify you of substantive changes via email or a prominent notice on theram-inn.com.
13. Contact Information
If you have any questions, wish to exercise your rights, or raise concerns about the use of your personal data, please contact:
Email: [email protected]
We are committed to maintaining compliance with relevant data protection laws and encourage you to reach out if you have any concerns or requests related to your privacy.